Washington Gas: I must admit* I'm shocked. I concisely describe...
A Washington Gas customer review by GetHuman user ~MoCoSoul from November 21st, 2017
Background on ~MoCoSoul's case
GetHuman: ~MoCoSoul - can you tell our other Washington Gas customers when your case took place?
~MoCoSoul: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to Washington Gas, and if so, how?
GetHuman: And which of these common Washington Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~MoCoSoul a list of common Washington Gas problems)
~MoCoSoul: "Cancel service" was why I was trying to call.
~MoCoSoul's review of Washington Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MoCoSoul: I must admit* I'm shocked. I concisely described my issue which had gone unsolved for * ENTIRE YEARS by * other people and while this person couldn't solve the issue, CC'd the person that should be able to. honestly if Washington Gas didn't have the legal monopoly on this area I would TOTALLY not deal with them purely because if you have a problem they created they are terrible about owning up and helping you fix it. Oh but they are prompt with sending bill statements. This person is the single bright star in this whole ordeal and I will come back to update if the colleague follows thru to fix it. I prefer happy endings but if I don't get one my attorney will.
GetHuman: Let's quantify your experience contacting Washington Gas. On a scale of 1 to 5, how easy is it go get help on a Washington Gas problem?
~MoCoSoul: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MoCoSoul: I'd give them a three out of five on communication.
GetHuman: And what about Washington Gas's ability to quickly and effectively address your problem?
~MoCoSoul: For that I would say four out of five.
GetHuman: And finally- any advice for other Washington Gas customers?
~MoCoSoul: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MoCoSoul taken from his Washington Gas customer service problem that occurred on November 18th, 2017.