Washington Gas: Chronic leak in service lines reduces flow of g...
A Washington Gas customer review by GetHuman user ~DCMan from November 24th, 2017
Background on ~DCMan's case
GetHuman: ~DCMan - can you tell our other Washington Gas customers when your case took place?
~DCMan: Yes I can. It was late at night, on November 22nd.
GetHuman: Did you reach out to Washington Gas, and if so, how?
GetHuman: And which of these common Washington Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~DCMan a list of common Washington Gas problems)
~DCMan: "Setup service" was why I was trying to call.
~DCMan's review of Washington Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DCMan: Chronic leak in service lines reduces flow of gas. Each time WG Tech must be dispatched to vacuum * drain water * moisture from service line. * of over **** leaks in DC. each time must re-educate WGCS of problem and how to get it fixed. Seems no record keeping on their part. WG outsourced * off-shored CS to Accenture in Philippines, a HORRIBLE Set-up. WG doesn't care unless non payment. Today is **********, *st reported this on ********** via email on WGCS Website. *rd World CS for *st World problems is BAD Disastrous Combination. So fed up the situation. WG only cares when there's non-payment.
GetHuman: Let's quantify your experience contacting Washington Gas. On a scale of 1 to 5, how easy is it go get help on a Washington Gas problem?
~DCMan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DCMan: I'd give them a five out of five on communication.
GetHuman: And what about Washington Gas's ability to quickly and effectively address your problem?
~DCMan: For that I would say two out of five.
GetHuman: And finally- any advice for other Washington Gas customers?
~DCMan: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DCMan taken from his Washington Gas customer service problem that occurred on November 22nd, 2017.