Washington Gas: Terrible CS - after calling multiple times and...
A Washington Gas customer review by GetHuman user GetHuman-214752 from November 20th, 2017
Background on GetHuman-214752's case
GetHuman: GetHuman-214752 - can you tell our other Washington Gas customers when your case took place?
GetHuman-214752: Yeah. It was evening, on November 13th.
GetHuman: Did you reach out to Washington Gas, and if so, how?
GetHuman: And which of these common Washington Gas customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-214752 a list of common Washington Gas problems)
GetHuman-214752: "Setup service" was why I was trying to call.
GetHuman-214752's review of Washington Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-214752: Terrible CS - after calling multiple times and getting nowhere (manager*supervisor will not come to the phone and will not call call back), I tried email. So far no luck.
GetHuman: Let's quantify your experience contacting Washington Gas. On a scale of 1 to 5, how easy is it go get help on a Washington Gas problem?
GetHuman-214752: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-214752: I'd give them a five out of five on communication.
GetHuman: And what about Washington Gas's ability to quickly and effectively address your problem?
GetHuman-214752: For that I would say five out of five.
GetHuman: And finally- any advice for other Washington Gas customers?
GetHuman-214752: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-214752 taken from his Washington Gas customer service problem that occurred on November 13th, 2017.