Washington Gas: I waited the ** minutes but still never got to...
A Washington Gas customer review by GetHuman user GetHuman-178880 from October 31st, 2017
Background on GetHuman-178880's case
GetHuman: GetHuman-178880 - can you tell our other Washington Gas customers when your case took place?
GetHuman-178880: Yes I can. It was morning, on October 23rd.
GetHuman: Did you reach out to Washington Gas, and if so, how?
GetHuman: And which of these common Washington Gas customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-178880 a list of common Washington Gas problems)
GetHuman-178880: "Book appointment" was why I was trying to call.
GetHuman-178880's review of Washington Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-178880: I waited the ** minutes but still never got to talk to anyone. I have gone ** days without gas because their MOVE IN form did not work on line and though someone was to call me....well they didn't. MOVE IN form still doesn't work and can't get hold of anyone there!!!
GetHuman: Let's quantify your experience contacting Washington Gas. On a scale of 1 to 5, how easy is it go get help on a Washington Gas problem?
GetHuman-178880: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-178880: I'd give them a one out of five on communication.
GetHuman: And what about Washington Gas's ability to quickly and effectively address your problem?
GetHuman-178880: For that I would say five out of five.
GetHuman: And finally- any advice for other Washington Gas customers?
GetHuman-178880: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-178880 taken from his Washington Gas customer service problem that occurred on October 23rd, 2017.