Washington Post: I called to verify when my trial subscription e...
A Washington Post customer review by GetHuman user ~JanniePumps from November 23rd, 2017
Background on ~JanniePumps's case
GetHuman: ~JanniePumps - can you tell our other Washington Post customers when your case took place?
~JanniePumps: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Washington Post, and if so, how?
GetHuman: And which of these common Washington Post customer issues best describes the reason you wanted to talk to them?
(Shows ~JanniePumps a list of common Washington Post problems)
~JanniePumps: "Billing issue" was why I was trying to call.
~JanniePumps's review of Washington Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JanniePumps: I called to verify when my trial subscription ended - the customer service rep assured me that it was continuing through October - only to discover that I had been billed by the newspaper for a regular subscription within a few days of my calling. I didn't discover the charge for a few weeks and had to pay for the newspapers that I had been told were part of the trial subscription. I even asked the initial customer rep to make sure that the October date she quoted was a continuation of the trial period and got her customer service rep * etc.
GetHuman: Let's quantify your experience contacting Washington Post. On a scale of 1 to 5, how easy is it go get help on a Washington Post problem?
~JanniePumps: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JanniePumps: I'd give them a three out of five on communication.
GetHuman: And what about Washington Post's ability to quickly and effectively address your problem?
~JanniePumps: For that I would say five out of five.
GetHuman: And finally- any advice for other Washington Post customers?
~JanniePumps: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JanniePumps taken from his Washington Post customer service problem that occurred on November 15th, 2017.