Washington Post: People that answer at this number cannot transf...

A Washington Post customer review by GetHuman user ~G9Ford from November 11th, 2017

Background on ~G9Ford's case

GetHuman: ~G9Ford - can you tell our other Washington Post customers when your case took place?
~G9Ford: Yup. It was evening, on November 1st.
GetHuman: Did you reach out to Washington Post, and if so, how?
~G9Ford: I used the 800-477-4679 number I found for on the GetHuman Washington Post customer phone number page I was on: Washington Post Customer Service Phone Number
GetHuman: And which of these common Washington Post customer issues best describes the reason you wanted to talk to them?
(Shows ~G9Ford a list of common Washington Post problems)
~G9Ford: "Delivery problem" was why I was trying to call.

~G9Ford's review of Washington Post customer service

GetHuman: So how would you sum up your experience for GetHuman's Washington Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~G9Ford: People that answer at this number cannot transfer calls and are incompetent. It is better to dial the switchboard at ***-***-****.
GetHuman: Let's quantify your experience contacting Washington Post. On a scale of 1 to 5, how easy is it go get help on a Washington Post problem?
~G9Ford: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~G9Ford: I'd give them a five out of five on communication.
GetHuman: And what about Washington Post's ability to quickly and effectively address your problem?
~G9Ford: For that I would say one out of five.
GetHuman: And finally- any advice for other Washington Post customers?
~G9Ford: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~G9Ford taken from his Washington Post customer service problem that occurred on November 1st, 2017.

Washington Post

3.00 of 5 stars | 69 reviews

~G9Ford's Washington Post Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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