Waste Management: DO NOT USE THIS COMPANY!!!*THEY WILL ***** YOU...
A Waste Management customer review by GetHuman user ~Sean M from November 26th, 2017
Background on ~Sean M's case
GetHuman: ~Sean M - can you tell our other Waste Management customers when your case took place?
~Sean M: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Waste Management, and if so, how?
GetHuman: And which of these common Waste Management customer issues best describes the reason you wanted to talk to them?
(Shows ~Sean M a list of common Waste Management problems)
~Sean M: "Complaint" was why I was trying to call.
~Sean M's review of Waste Management customer service
GetHuman: So how would you sum up your experience for GetHuman's Waste Management customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sean M: DO NOT USE THIS COMPANY!!!*THEY WILL ***** YOU AND WHEN YOU ASK WHY THE RESPONSE WILL BE *"we don't have to tell you, this is corporate America and this is how it works"**I have used them for * years for trash services now and when I was informed by a neighbor that I should call Right Away Disposal or Republic Services because they are cheaper and wont ***** you over. Let me tell you how this story goes.....I called all * companies to compare rates and when I got to Waste Management I was shocked when they told me "$**** months" seeing how I'm paying $***.**** months with Waste Management. I contacted Andrea (a manager) at the customer service line she informed me she had no clue why I was paying so much and to call corporate....so I did then I spoke with a real "nice" guy named John (a manager in corporate complaint dept) he was rude and once again couldn't provide any answers as to why I'm paying almost double what the rate is. He then sent me to a new manager in the corporate off
GetHuman: Let's quantify your experience contacting Waste Management. On a scale of 1 to 5, how easy is it go get help on a Waste Management problem?
~Sean M: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sean M: I'd give them a three out of five on communication.
GetHuman: And what about Waste Management's ability to quickly and effectively address your problem?
~Sean M: For that I would say four out of five.
GetHuman: And finally- any advice for other Waste Management customers?
~Sean M: Call them early in the day or late. Don't forget any personal or account information you might need for Waste Management to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sean M taken from his Waste Management customer service problem that occurred on November 23rd, 2017.