Complaint for Waste Management
A Waste Management customer review by GetHuman user GetHuman-nkkkxymd from December 9th, 2017
Background on GetHuman-nkkkxymd's case
GetHuman: GetHuman-nkkkxymd - can you tell our other Waste Management customers when your case took place?
GetHuman-nkkkxymd: Yes I can. It was morning, on December 6th.
GetHuman: Did you reach out to Waste Management, and if so, how?
GetHuman: And which of these common Waste Management customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-nkkkxymd a list of common Waste Management problems)
GetHuman-nkkkxymd: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-nkkkxymd's review of Waste Management customer service
GetHuman: So how would you sum up your experience for GetHuman's Waste Management customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-nkkkxymd: Complaint for Waste Management
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-nkkkxymd: We've been in a little financial hardship because I've been unemployed, but as of yesterday the bill was paid in full. When I called this morning which is my usual trash day to have them reinstate service and pick up our trash I was told that we would have to wait until next week for that to happen unless I wanted to pay an additional $**
GetHuman: Let's quantify your experience contacting Waste Management. On a scale of 1 to 5, how easy is it go get help on a Waste Management problem?
GetHuman-nkkkxymd: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-nkkkxymd: I'd give them a one out of five on communication.
GetHuman: And what about Waste Management's ability to quickly and effectively address your problem?
GetHuman-nkkkxymd: For that I would say one out of five.
GetHuman: And finally- any advice for other Waste Management customers?
GetHuman-nkkkxymd: Call them early in the day or late. Don't forget any personal or account information you might need for Waste Management to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-nkkkxymd taken from his Waste Management customer service problem that occurred on December 6th, 2017.