Waste Management: No response from online msg. or a ** minute rin...
A Waste Management customer review by GetHuman user ~Sandy from November 22nd, 2017
Background on ~Sandy's case
GetHuman: ~Sandy - can you tell our other Waste Management customers when your case took place?
~Sandy: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to Waste Management, and if so, how?
GetHuman: And which of these common Waste Management customer issues best describes the reason you wanted to talk to them?
(Shows ~Sandy a list of common Waste Management problems)
~Sandy: "Special Request" was why I was trying to call.
~Sandy's review of Waste Management customer service
GetHuman: So how would you sum up your experience for GetHuman's Waste Management customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sandy: No response from online msg. or a ** minute ringing on the phone at Chester, W.V. I have been a customer for many years, I expected better customer service. For some unknown reason my garbage was not picked up today and every one on the street did. I have auto pay and cannot understand this. They have got to pick up the phone sometime or do they ever???? Not pleased
GetHuman: Let's quantify your experience contacting Waste Management. On a scale of 1 to 5, how easy is it go get help on a Waste Management problem?
~Sandy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sandy: I'd give them a five out of five on communication.
GetHuman: And what about Waste Management's ability to quickly and effectively address your problem?
~Sandy: For that I would say four out of five.
GetHuman: And finally- any advice for other Waste Management customers?
~Sandy: Call them early in the day or late. Don't forget any personal or account information you might need for Waste Management to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sandy taken from his Waste Management customer service problem that occurred on November 18th, 2017.