Waste Management: How can you say post things like this? Employee...
A Waste Management customer review by GetHuman user ~anonymous from November 15th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Waste Management customers when your case took place?
~anonymous: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to Waste Management, and if so, how?
GetHuman: And which of these common Waste Management customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Waste Management problems)
~anonymous: "Special Request" was why I was trying to call.
~anonymous's review of Waste Management customer service
GetHuman: So how would you sum up your experience for GetHuman's Waste Management customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: How can you say post things like this? Employees in the Lewisville call center have a call center manager who violates the very dress code which other employees are written up for (on April **, **** she blatantly wore a t-shirt with HUGE sparkly letters that said K MOM on it) and we have all been written up or had to sign something stating ABSOLUTELY NO T-SHIRTS WITH ANY TYPE OF WRITING ON IT AT ALL. Really? And she was there working because she was also sitting behind her desk, that equals working. **We all also got slapped in the face after over * years of NO PAY RAISES, increasing pressure and always changing unobtainable goals to get bonuses.........we then get a less then ** CENT per hour pay raise AND STILL no reviews for over * * years? WTF. And the call center hours have been cut across the board, THAT, PUBLIC, IS WHY YOUR HOLD TIME IS LONGER NO MATTER WHERE YOU CALL FROM and your customer service experience has declined because WM refuses to staff each site to provide experts
GetHuman: Let's quantify your experience contacting Waste Management. On a scale of 1 to 5, how easy is it go get help on a Waste Management problem?
~anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Waste Management's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Waste Management customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Waste Management to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Waste Management customer service problem that occurred on November 11th, 2017.