Waste Management: It took a day or two to call me back. Now I'm s...
A Waste Management customer review by GetHuman user GetHuman-372539 from November 21st, 2017
Background on GetHuman-372539's case
GetHuman: GetHuman-372539 - can you tell our other Waste Management customers when your case took place?
GetHuman-372539: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Waste Management, and if so, how?
GetHuman: And which of these common Waste Management customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-372539 a list of common Waste Management problems)
GetHuman-372539: "Setup service" was why I was trying to call.
GetHuman-372539's review of Waste Management customer service
GetHuman: So how would you sum up your experience for GetHuman's Waste Management customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-372539: It took a day or two to call me back. Now I'm still waiting for the manager to call back (* weeks or more).*Other rates are getting added to my bill. Switching trash cans up with neighbor ones and going through your trash.
GetHuman: Let's quantify your experience contacting Waste Management. On a scale of 1 to 5, how easy is it go get help on a Waste Management problem?
GetHuman-372539: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-372539: I'd give them a five out of five on communication.
GetHuman: And what about Waste Management's ability to quickly and effectively address your problem?
GetHuman-372539: For that I would say one out of five.
GetHuman: And finally- any advice for other Waste Management customers?
GetHuman-372539: Call them early in the day or late. Don't forget any personal or account information you might need for Waste Management to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-372539 taken from his Waste Management customer service problem that occurred on November 18th, 2017.