Waste Management: Rep was courteous but nothing got my trash pick...
A Waste Management customer review by GetHuman user ~Anonymous2 from November 27th, 2017
Background on ~Anonymous2's case
GetHuman: ~Anonymous2 - can you tell our other Waste Management customers when your case took place?
~Anonymous2: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Waste Management, and if so, how?
GetHuman: And which of these common Waste Management customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous2 a list of common Waste Management problems)
~Anonymous2: "Cancel Service" was why I was trying to call.
~Anonymous2's review of Waste Management customer service
GetHuman: So how would you sum up your experience for GetHuman's Waste Management customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous2: Rep was courteous but nothing got my trash picked up. Second week in a row I was bypassed although I live in a regular neighborhood. Drivers make a sloppy mess and only empty can halfway when they do come. Pick up day was Tues and it is Thurs night and still nothing.
GetHuman: Let's quantify your experience contacting Waste Management. On a scale of 1 to 5, how easy is it go get help on a Waste Management problem?
~Anonymous2: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous2: I'd give them a four out of five on communication.
GetHuman: And what about Waste Management's ability to quickly and effectively address your problem?
~Anonymous2: For that I would say three out of five.
GetHuman: And finally- any advice for other Waste Management customers?
~Anonymous2: Call them early in the day or late. Don't forget any personal or account information you might need for Waste Management to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous2 taken from his Waste Management customer service problem that occurred on November 22nd, 2017.