Waste management does not pick up recyclables o...
A Waste Management customer review by GetHuman user GetHuman-350391 from November 11th, 2017
Background on GetHuman-350391's case
GetHuman: GetHuman-350391 - can you tell our other Waste Management customers when your case took place?
GetHuman-350391: Sure. It was late at night, on November 1st.
GetHuman: Did you reach out to Waste Management, and if so, how?
GetHuman: And which of these common Waste Management customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-350391 a list of common Waste Management problems)
GetHuman-350391: "Complaint" was why I was trying to call.
GetHuman-350391's review of Waste Management customer service
GetHuman: So how would you sum up your experience for GetHuman's Waste Management customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-350391: Waste management does not pick up recyclables on the scheduled day and has to be called **% of the time to remedy this. They failed to pick up the garbage container last Tuesday, the regualr scheduled day. They have been called every day since and promised it would be picked up. This is Friday and it still sits at the curb.
GetHuman: Let's quantify your experience contacting Waste Management. On a scale of 1 to 5, how easy is it go get help on a Waste Management problem?
GetHuman-350391: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-350391: I'd give them a five out of five on communication.
GetHuman: And what about Waste Management's ability to quickly and effectively address your problem?
GetHuman-350391: For that I would say two out of five.
GetHuman: And finally- any advice for other Waste Management customers?
GetHuman-350391: Call them early in the day or late. Don't forget any personal or account information you might need for Waste Management to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-350391 taken from his Waste Management customer service problem that occurred on November 1st, 2017.