Wayfair: I bought a patio set that was supposed to seat...
A Wayfair customer review by GetHuman user ~beth Wheeling from November 27th, 2017
Background on ~beth Wheeling's case
GetHuman: ~beth Wheeling - can you tell our other Wayfair customers when your case took place?
~beth Wheeling: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Wayfair, and if so, how?
GetHuman: And which of these common Wayfair customer issues best describes the reason you wanted to talk to them?
(Shows ~beth Wheeling a list of common Wayfair problems)
~beth Wheeling: "Return or Refund an item" was why I was trying to call.
~beth Wheeling's review of Wayfair customer service
GetHuman: So how would you sum up your experience for GetHuman's Wayfair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~beth Wheeling: I bought a patio set that was supposed to seat six. The add said "Two chairs and a sofa...seats six." When I received it the box said "Two chairs and a love seat." I asked Wayfair to take it back but they wanted to charge me. This was very clearly a lie. I hate to think that I am stuck with this set. I bought it for the sofa.
GetHuman: Let's quantify your experience contacting Wayfair. On a scale of 1 to 5, how easy is it go get help on a Wayfair problem?
~beth Wheeling: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~beth Wheeling: I'd give them a five out of five on communication.
GetHuman: And what about Wayfair's ability to quickly and effectively address your problem?
~beth Wheeling: For that I would say five out of five.
GetHuman: And finally- any advice for other Wayfair customers?
~beth Wheeling: Call them early in the day or late. Don't forget any personal or account information you might need for Wayfair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~beth Wheeling taken from his Wayfair customer service problem that occurred on November 18th, 2017.