Wellcare Healthplans: Actually, I've been on hold for over two hours...
A Wellcare Healthplans customer review by GetHuman user ~spider webs from November 24th, 2017
Background on ~spider webs's case
GetHuman: ~spider webs - can you tell our other Wellcare Healthplans customers when your case took place?
~spider webs: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Wellcare Healthplans, and if so, how?
GetHuman: And which of these common Wellcare Healthplans customer issues best describes the reason you wanted to talk to them?
(Shows ~spider webs a list of common Wellcare Healthplans problems)
~spider webs: "Make/Chase a claim" was why I was trying to call.
~spider webs's review of Wellcare Healthplans customer service
GetHuman: So how would you sum up your experience for GetHuman's Wellcare Healthplans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~spider webs: Actually, I've been on hold for over two hours now, listening to the same music and messages saying someone will be with me in a few moments (I have a different definition of "moment")over and over. The review form only allows two digits for "minutes before a response." I'm still waiting. I'm afraid to hang up because I'll probably only have to go through his again when I try later. All of this is to ask a couple of simple questions that should be answered on the WellCare web site, but isn't.
GetHuman: Let's quantify your experience contacting Wellcare Healthplans. On a scale of 1 to 5, how easy is it go get help on a Wellcare Healthplans problem?
~spider webs: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~spider webs: I'd give them a one out of five on communication.
GetHuman: And what about Wellcare Healthplans's ability to quickly and effectively address your problem?
~spider webs: For that I would say four out of five.
GetHuman: And finally- any advice for other Wellcare Healthplans customers?
~spider webs: Call them early in the day or late. Don't forget any personal or account information you might need for Wellcare Healthplans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~spider webs taken from his Wellcare Healthplans customer service problem that occurred on November 17th, 2017.