Wellcare Healthplans: I've been calling for * days. On Friday an agen...
A Wellcare Healthplans customer review by GetHuman user GetHuman-331527 from November 19th, 2017
Background on GetHuman-331527's case
GetHuman: GetHuman-331527 - can you tell our other Wellcare Healthplans customers when your case took place?
GetHuman-331527: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Wellcare Healthplans, and if so, how?
GetHuman: And which of these common Wellcare Healthplans customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-331527 a list of common Wellcare Healthplans problems)
GetHuman-331527: "Coverage question" was why I was trying to call.
GetHuman-331527's review of Wellcare Healthplans customer service
GetHuman: So how would you sum up your experience for GetHuman's Wellcare Healthplans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-331527: I've been calling for * days. On Friday an agent answered after ** minutes and said she could not hear me and hung up!! My phone was working fine. I've tried to check details on their website for * days but the billing section is down.
GetHuman: Let's quantify your experience contacting Wellcare Healthplans. On a scale of 1 to 5, how easy is it go get help on a Wellcare Healthplans problem?
GetHuman-331527: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-331527: I'd give them a one out of five on communication.
GetHuman: And what about Wellcare Healthplans's ability to quickly and effectively address your problem?
GetHuman-331527: For that I would say three out of five.
GetHuman: And finally- any advice for other Wellcare Healthplans customers?
GetHuman-331527: Call them early in the day or late. Don't forget any personal or account information you might need for Wellcare Healthplans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-331527 taken from his Wellcare Healthplans customer service problem that occurred on November 13th, 2017.