Wellcare Healthplans: They don't answer, if they do not in understand...
A Wellcare Healthplans customer review by GetHuman user ~Heartache plus from November 23rd, 2017
Background on ~Heartache plus's case
GetHuman: ~Heartache plus - can you tell our other Wellcare Healthplans customers when your case took place?
~Heartache plus: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Wellcare Healthplans, and if so, how?
GetHuman: And which of these common Wellcare Healthplans customer issues best describes the reason you wanted to talk to them?
(Shows ~Heartache plus a list of common Wellcare Healthplans problems)
~Heartache plus: "Make/Chase a claim" was why I was trying to call.
~Heartache plus's review of Wellcare Healthplans customer service
GetHuman: So how would you sum up your experience for GetHuman's Wellcare Healthplans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Heartache plus: They don't answer, if they do not in understandable English. They deny all claims, they seem to never be processed right. Don't take this insurance company, it is a well care nightmare. They say the hospital, the doctor, and the ambulance all bill wrong.
GetHuman: Let's quantify your experience contacting Wellcare Healthplans. On a scale of 1 to 5, how easy is it go get help on a Wellcare Healthplans problem?
~Heartache plus: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Heartache plus: I'd give them a one out of five on communication.
GetHuman: And what about Wellcare Healthplans's ability to quickly and effectively address your problem?
~Heartache plus: For that I would say one out of five.
GetHuman: And finally- any advice for other Wellcare Healthplans customers?
~Heartache plus: Call them early in the day or late. Don't forget any personal or account information you might need for Wellcare Healthplans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Heartache plus taken from his Wellcare Healthplans customer service problem that occurred on November 15th, 2017.