Wellcare Healthplans: This company should be put out of business.*The...
A Wellcare Healthplans customer review by GetHuman user ~Jim from November 24th, 2017
Background on ~Jim's case
GetHuman: ~Jim - can you tell our other Wellcare Healthplans customers when your case took place?
~Jim: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to Wellcare Healthplans, and if so, how?
GetHuman: And which of these common Wellcare Healthplans customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim a list of common Wellcare Healthplans problems)
~Jim: "Overcharge/Strange charge" was why I was trying to call.
~Jim's review of Wellcare Healthplans customer service
GetHuman: So how would you sum up your experience for GetHuman's Wellcare Healthplans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim: This company should be put out of business.*They know nothing about customers service. All they want to do is collect premiums and stone wall customers with smoke and mirrors.
GetHuman: Let's quantify your experience contacting Wellcare Healthplans. On a scale of 1 to 5, how easy is it go get help on a Wellcare Healthplans problem?
~Jim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim: I'd give them a one out of five on communication.
GetHuman: And what about Wellcare Healthplans's ability to quickly and effectively address your problem?
~Jim: For that I would say four out of five.
GetHuman: And finally- any advice for other Wellcare Healthplans customers?
~Jim: Call them early in the day or late. Don't forget any personal or account information you might need for Wellcare Healthplans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim taken from his Wellcare Healthplans customer service problem that occurred on November 20th, 2017.