Western Union: I have been trying to get an issue resolved sin...
A Western Union customer review by GetHuman user ~phennig from November 25th, 2017
Background on ~phennig's case
GetHuman: ~phennig - can you tell our other Western Union customers when your case took place?
~phennig: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Western Union, and if so, how?
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows ~phennig a list of common Western Union problems)
~phennig: "Account access" was why I was trying to call.
~phennig's review of Western Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~phennig: I have been trying to get an issue resolved since **********. I purchased a money order for $*** and mailed to my credit card for ********* payment it was never posted to my account and when I called Western Union they told me I had to mail a check for $** (which I mailed on ********* and Western Union cashed the check **********)to research who had cashed the money order Every single time I call the *********** you can't speak to anyone. It is now ********* and I still have not received a photo copy of the original money order dated **********. This is unacceptable as it has impacted my credit card history and I am now out of $***
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~phennig: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~phennig: I'd give them a two out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~phennig: For that I would say one out of five.
GetHuman: And finally- any advice for other Western Union customers?
~phennig: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~phennig taken from his Western Union customer service problem that occurred on November 16th, 2017.