Westpac Banking Corporation: I received a letter asking me to call about a c...
A Westpac Banking Corporation customer review by GetHuman user ~Andrea from November 13th, 2017
Background on ~Andrea's case
GetHuman: ~Andrea - can you tell our other Westpac Banking Corporation customers when your case took place?
~Andrea: Yeah. It was morning, on November 7th.
GetHuman: Did you reach out to Westpac Banking Corporation, and if so, how?
GetHuman: And which of these common Westpac Banking Corporation customer issues best describes the reason you wanted to talk to them?
(Shows ~Andrea a list of common Westpac Banking Corporation problems)
~Andrea: "Complaint" was why I was trying to call.
~Andrea's review of Westpac Banking Corporation customer service
GetHuman: So how would you sum up your experience for GetHuman's Westpac Banking Corporation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Andrea: I received a letter asking me to call about a claim I had lodged with their insurance company. For three days I waited for ** minutes each time. I finally went into a branch to get them to sort it out.
GetHuman: Let's quantify your experience contacting Westpac Banking Corporation. On a scale of 1 to 5, how easy is it go get help on a Westpac Banking Corporation problem?
~Andrea: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Andrea: I'd give them a four out of five on communication.
GetHuman: And what about Westpac Banking Corporation's ability to quickly and effectively address your problem?
~Andrea: For that I would say three out of five.
GetHuman: And finally- any advice for other Westpac Banking Corporation customers?
~Andrea: Call them early in the day or late. Don't forget any personal or account information you might need for Westpac Banking Corporation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Andrea taken from his Westpac Banking Corporation customer service problem that occurred on November 7th, 2017.
Westpac Banking Corporation
1.25 of 5 stars | 2 reviews
~Andrea's Westpac Banking Corporation Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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