Westpac Banking Corporation: I've worked for * banks for ** years and then I...
A Westpac Banking Corporation customer review by GetHuman user ~Di from November 19th, 2017
Background on ~Di's case
GetHuman: ~Di - can you tell our other Westpac Banking Corporation customers when your case took place?
~Di: Yeah. It was late at night, on November 11th.
GetHuman: Did you reach out to Westpac Banking Corporation, and if so, how?
GetHuman: And which of these common Westpac Banking Corporation customer issues best describes the reason you wanted to talk to them?
(Shows ~Di a list of common Westpac Banking Corporation problems)
~Di: "Setup an account" was why I was trying to call.
~Di's review of Westpac Banking Corporation customer service
GetHuman: So how would you sum up your experience for GetHuman's Westpac Banking Corporation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Di: I've worked for * banks for ** years and then I became a customer of Westpac. Customer service is so poor. Staff have poor English and written skills. I couldn't believe it, nor did I care until I tried to retrieve documentation that was sent to the wrong address. It took more than * months to get them to look at why I hadn't received documentation. Furthermore, I have since found out that they are very expensive regarding fees compared to other banks which wouldn't have been so much of an issue if I felt I was paying a premium for customer service. I have now left them and have not looked back.
GetHuman: Let's quantify your experience contacting Westpac Banking Corporation. On a scale of 1 to 5, how easy is it go get help on a Westpac Banking Corporation problem?
~Di: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Di: I'd give them a two out of five on communication.
GetHuman: And what about Westpac Banking Corporation's ability to quickly and effectively address your problem?
~Di: For that I would say one out of five.
GetHuman: And finally- any advice for other Westpac Banking Corporation customers?
~Di: Call them early in the day or late. Don't forget any personal or account information you might need for Westpac Banking Corporation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Di taken from his Westpac Banking Corporation customer service problem that occurred on November 11th, 2017.
Westpac Banking Corporation
1.25 of 5 stars | 2 reviews
~Di's Westpac Banking Corporation Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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