Whirlpool.com: Called for replacement part which had a lifetim...
A Whirlpool.com customer review by GetHuman user ~Mary from November 18th, 2017
Background on ~Mary's case
GetHuman: ~Mary - can you tell our other Whirlpool.com customers when your case took place?
~Mary: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to Whirlpool.com, and if so, how?
GetHuman: And which of these common Whirlpool.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary a list of common Whirlpool.com problems)
~Mary: "Warranty claim" was why I was trying to call.
~Mary's review of Whirlpool.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary: Called for replacement part which had a lifetime warranty and was told that to have a representative come to my home it would cost $** to evaluate it & also cost labor to replace part which would cost me more than half the cost the washer was. The lifetime policy of free parts is absolutely bogus!!!!
GetHuman: Let's quantify your experience contacting Whirlpool.com. On a scale of 1 to 5, how easy is it go get help on a Whirlpool.com problem?
~Mary: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary: I'd give them a one out of five on communication.
GetHuman: And what about Whirlpool.com's ability to quickly and effectively address your problem?
~Mary: For that I would say three out of five.
GetHuman: And finally- any advice for other Whirlpool.com customers?
~Mary: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Whirlpool.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary taken from his Whirlpool.com customer service problem that occurred on November 10th, 2017.