Whirlpool: I called to get information on a * pin ribbon w...
A Whirlpool customer review by GetHuman user ~pklein01 from November 15th, 2017
Background on ~pklein01's case
GetHuman: ~pklein01 - can you tell our other Whirlpool customers when your case took place?
~pklein01: Yes. It was morning, on November 7th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~pklein01 a list of common Whirlpool problems)
~pklein01: "Complaint" was why I was trying to call.
~pklein01's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pklein01: I called to get information on a * pin ribbon wire from the clock... they dont make it. The rep was the phone with me for ** mins. After explaining my dillemna not wanting to pay $*** for a new control for a single wire, she is sending me a brand new assembly( purchased in ****) .. WOW AWESOME!... thank you who ever you were :)
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~pklein01: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pklein01: I'd give them a two out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~pklein01: For that I would say five out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~pklein01: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pklein01 taken from his Whirlpool customer service problem that occurred on November 7th, 2017.