Whirlpool: Not * associate from this company has been help...
A Whirlpool customer review by GetHuman user GetHuman-69874 from November 22nd, 2017
Background on GetHuman-69874's case
GetHuman: GetHuman-69874 - can you tell our other Whirlpool customers when your case took place?
GetHuman-69874: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-69874 a list of common Whirlpool problems)
GetHuman-69874: "Returns" was why I was trying to call.
GetHuman-69874's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-69874: Not * associate from this company has been helpful. Very rude, not helpful nor patient. They've had the audacity to hang up on me and make me feel stupid? I'm pretty sure that your job as customer service representative is to help a customer out. So disrespectful. I wish I would've noted all there names down but I only got Natish.. Someone needs to do something about these calls. Clearly the supervisors aren't doing a great job either if there not monitoring how the customers are being treated. **Take a step back and realize that eventually, you'll start loosing more customers with the type of business you're running.
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
GetHuman-69874: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-69874: I'd give them a two out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
GetHuman-69874: For that I would say three out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
GetHuman-69874: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-69874 taken from his Whirlpool customer service problem that occurred on November 12th, 2017.