White Castle: Complaint
A White Castle customer review by GetHuman user GetHuman-javonny from December 1st, 2017
Background on GetHuman-javonny's case
GetHuman: GetHuman-javonny - can you tell our other White Castle customers when your case took place?
GetHuman-javonny: Sure. It was evening, on November 28th.
GetHuman: Did you reach out to White Castle, and if so, how?
GetHuman: And which of these common White Castle customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-javonny a list of common White Castle problems)
GetHuman-javonny: "Make a reservation" was why I was trying to call.
GetHuman-javonny's review of White Castle customer service
GetHuman: So how would you sum up your experience for GetHuman's White Castle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-javonny: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-javonny: I ordered a sack of fish nibblers and a small shrimp nibbler and * sliders...I got my tarter and cocktail sauce but when I asked for honey mustard for my * burgers I was given * pack of sauce and when I asked for more i was rudely given * more pack with the response of since u got other sauces I can't give you no more and then turns around and walks away...I ordered fish and burgers,so if I have both why am I limited on sauces for both...aren't the sauces for the sandwiches..is there a hidden limit we don't know about...I ordered * extra burgers...how dare you complain about me wanting more sauce..how is * pack of sauce supposed to be enough for * burgers...REALLY....then your reason is because I got all the other sauces..*wtf..are you serious. My other sauces are for seafood...who puts tarter sauces on sliders. ...not happy at all..very very unhappy
GetHuman: Let's quantify your experience contacting White Castle. On a scale of 1 to 5, how easy is it go get help on a White Castle problem?
GetHuman-javonny: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-javonny: I'd give them a four out of five on communication.
GetHuman: And what about White Castle's ability to quickly and effectively address your problem?
GetHuman-javonny: For that I would say five out of five.
GetHuman: And finally- any advice for other White Castle customers?
GetHuman-javonny: Call them early in the day or late. Don't forget any personal or account information you might need for White Castle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-javonny taken from his White Castle customer service problem that occurred on November 28th, 2017.