Wordperfect: ** is for Roxio, not Word Perfect. That is...
A Wordperfect customer review by GetHuman user ~scourge from November 14th, 2017
Background on ~scourge's case
GetHuman: ~scourge - can you tell our other Wordperfect customers when your case took place?
~scourge: Sure. It was late at night, on November 5th.
GetHuman: Did you reach out to Wordperfect, and if so, how?
GetHuman: And which of these common Wordperfect customer issues best describes the reason you wanted to talk to them?
(Shows ~scourge a list of common Wordperfect problems)
~scourge: "Change order" was why I was trying to call.
~scourge's review of Wordperfect customer service
GetHuman: So how would you sum up your experience for GetHuman's Wordperfect customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~scourge: ** is for Roxio, not Word Perfect. That is ** and you get web address to go to, but when there I kept going in circles with no one to actually send an e-mail to. One needs a support number, but there are no directions on how to get one. it was like Alice in Wonderland.
GetHuman: Let's quantify your experience contacting Wordperfect. On a scale of 1 to 5, how easy is it go get help on a Wordperfect problem?
~scourge: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~scourge: I'd give them a two out of five on communication.
GetHuman: And what about Wordperfect's ability to quickly and effectively address your problem?
~scourge: For that I would say three out of five.
GetHuman: And finally- any advice for other Wordperfect customers?
~scourge: Call them early in the day or late. Don't forget any personal or account information you might need for Wordperfect to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~scourge taken from his Wordperfect customer service problem that occurred on November 5th, 2017.