Xilinx Inc.: I paid for a commercial Xilinx tool license for...
A Xilinx Inc. customer review by GetHuman user ~univ111 from November 23rd, 2017
Background on ~univ111's case
GetHuman: ~univ111 - can you tell our other Xilinx Inc. customers when your case took place?
~univ111: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Xilinx Inc., and if so, how?
GetHuman: And which of these common Xilinx Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~univ111 a list of common Xilinx Inc. problems)
~univ111: "Returns" was why I was trying to call.
~univ111's review of Xilinx Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Xilinx Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~univ111: I paid for a commercial Xilinx tool license for Vivado, their new HDL development environment. I submitted a webcase on Vivado. I get a response that because I'm employed by a university that I am not entitled for support from Xilinx notwithstanding that I purchased the Xilinx product and am a paying customer. To this day (it has been a month) there has been no change in this situation. I think this is fraudulent. They were more than happy to accept our $*K for the tool license with no mention of this support discrimination up front. Too bad the university is unwilling to press this.
GetHuman: Let's quantify your experience contacting Xilinx Inc.. On a scale of 1 to 5, how easy is it go get help on a Xilinx Inc. problem?
~univ111: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~univ111: I'd give them a one out of five on communication.
GetHuman: And what about Xilinx Inc.'s ability to quickly and effectively address your problem?
~univ111: For that I would say one out of five.
GetHuman: And finally- any advice for other Xilinx Inc. customers?
~univ111: Call them early in the day or late. Don't forget any personal or account information you might need for Xilinx Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~univ111 taken from his Xilinx Inc. customer service problem that occurred on November 16th, 2017.
Xilinx Inc.
1.00 of 5 stars | 9 reviews
~univ111's Xilinx Inc. Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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