Yahoo: I waited *.* hours and finally hung up. They or...
A Yahoo customer review by GetHuman user ~Yahoo Stinks from November 23rd, 2017
Background on ~Yahoo Stinks's case
GetHuman: ~Yahoo Stinks - can you tell our other Yahoo customers when your case took place?
~Yahoo Stinks: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~Yahoo Stinks a list of common Yahoo problems)
~Yahoo Stinks: "Billing" was why I was trying to contact.
~Yahoo Stinks's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yahoo Stinks: I waited *.* hours and finally hung up. They originally told me the estimated wait was ** minutes. When you get down to about an estimated * minute wait time, the time between the next number down increases dramatically. I think callers just give up and hang up. The worst customer service ever.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~Yahoo Stinks: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yahoo Stinks: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~Yahoo Stinks: For that I would say one out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~Yahoo Stinks: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yahoo Stinks taken from his Yahoo customer service problem that occurred on November 15th, 2017.