Yelp: Contrary to what I was told before I agreed to...
A Yelp customer review by GetHuman user ~Air Zone San Antonio from November 16th, 2017
Background on ~Air Zone San Antonio's case
GetHuman: ~Air Zone San Antonio - can you tell our other Yelp customers when your case took place?
~Air Zone San Antonio: Yeah. It was morning, on November 7th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~Air Zone San Antonio a list of common Yelp problems)
~Air Zone San Antonio: "Someone is Harassing Me" was why I was trying to contact.
~Air Zone San Antonio's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Air Zone San Antonio: Contrary to what I was told before I agreed to use your services. Your customer service is a joke. I have been trying to reach you on the phone all day unsuccessfully
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~Air Zone San Antonio: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Air Zone San Antonio: I'd give them a three out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~Air Zone San Antonio: For that I would say two out of five.
GetHuman: And finally- any advice for other Yelp customers?
~Air Zone San Antonio: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Air Zone San Antonio taken from his Yelp customer service problem that occurred on November 7th, 2017.