this company yelp is a terrible company they ne...
A Yelp customer review by GetHuman user ~Charles Nelson from November 14th, 2017
Background on ~Charles Nelson's case
GetHuman: ~Charles Nelson - can you tell our other Yelp customers when your case took place?
~Charles Nelson: Yes. It was morning, on November 6th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~Charles Nelson a list of common Yelp problems)
~Charles Nelson: "Refund" was why I was trying to contact.
~Charles Nelson's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Charles Nelson: this company yelp is a terrible company they never answer the phones i left multiple massages and they never call me. back i have a big problem with with this yelp company people have rite good reviews about my company then * days later my review are gone due to yelp having a filter on my account. i want to say that i am about to cancel my business account with this bad company i don't recommend yelp to any one at all YELP IS the worse company of all
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~Charles Nelson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Charles Nelson: I'd give them a one out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~Charles Nelson: For that I would say four out of five.
GetHuman: And finally- any advice for other Yelp customers?
~Charles Nelson: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Charles Nelson taken from his Yelp customer service problem that occurred on November 6th, 2017.