YouSendIt.com: I have been charged on my credit card even thou...
A YouSendIt.com customer review by GetHuman user ~shilpa from November 11th, 2017
Background on ~shilpa's case
GetHuman: ~shilpa - can you tell our other YouSendIt.com customers when your case took place?
~shilpa: Sure. It was middle of the night, on November 8th.
GetHuman: Did you reach out to YouSendIt.com, and if so, how?
GetHuman: And which of these common YouSendIt.com customer issues best describes the reason you wanted to talk to them?
(Shows ~shilpa a list of common YouSendIt.com problems)
~shilpa: "Setup service" was why I was trying to call.
~shilpa's review of YouSendIt.com customer service
GetHuman: So how would you sum up your experience for GetHuman's YouSendIt.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shilpa: I have been charged on my credit card even though I had opted for ** days free trial. On cancellation of the free yousendit account, my bank account shows a debit of USD **.**. How is that possible?*To rectify this mistake I'm trying to reach yousendit customer service which is operational **X* (as said on website), the tele machine is unable to read my option and since this is an international call that I make from Singapore, makes it even more disgusting experience if all.*If yousendit really cares for its users please email me on *****@***.com to resolve the issue.*Regards*Shilpa
GetHuman: Let's quantify your experience contacting YouSendIt.com. On a scale of 1 to 5, how easy is it go get help on a YouSendIt.com problem?
~shilpa: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shilpa: I'd give them a four out of five on communication.
GetHuman: And what about YouSendIt.com's ability to quickly and effectively address your problem?
~shilpa: For that I would say three out of five.
GetHuman: And finally- any advice for other YouSendIt.com customers?
~shilpa: Call them early in the day or late. Don't forget any personal or account information you might need for YouSendIt.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shilpa taken from his YouSendIt.com customer service problem that occurred on November 8th, 2017.