Zoosk.com has overcharged me on my credit card...
A Zoosk customer review by GetHuman user ~Yolande from November 28th, 2017
Background on ~Yolande's case
GetHuman: ~Yolande - can you tell our other Zoosk customers when your case took place?
~Yolande: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Zoosk, and if so, how?
GetHuman: And which of these common Zoosk customer issues best describes the reason you wanted to talk to them?
(Shows ~Yolande a list of common Zoosk problems)
~Yolande: "Hacked Account" was why I was trying to call.
~Yolande's review of Zoosk customer service
GetHuman: So how would you sum up your experience for GetHuman's Zoosk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yolande: Zoosk.com has overcharged me on my credit card. I only asked for one payment of the *** coins. They did three. Its not my credit card. Its my dads. His on pension. Can't afford R*** for a dating site. Please refund the two coin purchases. I have asked in my previous email to remove all my credit card details from your system. *Why would i want to purchase anything after asking that. Please i ask nicely. Please refund the money. Kind regards, Yolande Saunders. JhbP*****@***.com
GetHuman: Let's quantify your experience contacting Zoosk. On a scale of 1 to 5, how easy is it go get help on a Zoosk problem?
~Yolande: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yolande: I'd give them a one out of five on communication.
GetHuman: And what about Zoosk's ability to quickly and effectively address your problem?
~Yolande: For that I would say five out of five.
GetHuman: And finally- any advice for other Zoosk customers?
~Yolande: Call them early in the day or late. Don't forget any personal or account information you might need for Zoosk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yolande taken from his Zoosk customer service problem that occurred on November 21st, 2017.