Zulily: Customer service great, But the wait time for a...

A Zulily customer review by GetHuman user ~Mary Allen from November 23rd, 2017

Background on ~Mary Allen's case

GetHuman: ~Mary Allen - can you tell our other Zulily customers when your case took place?
~Mary Allen: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Zulily, and if so, how?
~Mary Allen: I used the 877-779-5615 number I found for on the GetHuman Zulily customer phone number page I was on: Zulily Customer Service Phone Number
GetHuman: And which of these common Zulily customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary Allen a list of common Zulily problems)
~Mary Allen: "Track order" was why I was trying to call.

~Mary Allen's review of Zulily customer service

GetHuman: So how would you sum up your experience for GetHuman's Zulily customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary Allen: Customer service great, But the wait time for a delivery is to long place order on July **-**** still have not receive my order but my credit card has been charge, Hope I love what I order.
GetHuman: Let's quantify your experience contacting Zulily. On a scale of 1 to 5, how easy is it go get help on a Zulily problem?
~Mary Allen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary Allen: I'd give them a five out of five on communication.
GetHuman: And what about Zulily's ability to quickly and effectively address your problem?
~Mary Allen: For that I would say five out of five.
GetHuman: And finally- any advice for other Zulily customers?
~Mary Allen: Call them early in the day or late. Don't forget any personal or account information you might need for Zulily to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary Allen taken from his Zulily customer service problem that occurred on November 14th, 2017.

Zulily

4.07 of 5 stars | 151 reviews

~Mary Allen's Zulily Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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