dELiAs: I recently placed an order on November...
A dELiAs customer review by GetHuman user ~Deborahk from November 13th, 2017
Background on ~Deborahk's case
GetHuman: ~Deborahk - can you tell our other dELiAs customers when your case took place?
~Deborahk: Yes. It was evening, on November 6th.
GetHuman: Did you reach out to dELiAs, and if so, how?
GetHuman: And which of these common dELiAs customer issues best describes the reason you wanted to talk to them?
(Shows ~Deborahk a list of common dELiAs problems)
~Deborahk: "Complaint" was why I was trying to call.
~Deborahk's review of dELiAs customer service
GetHuman: So how would you sum up your experience for GetHuman's dELiAs customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Deborahk: I recently placed an order on November **, **** for my ** year old daughter. She needed the item for an event* therefore, I paid for express shipping. The order was to arrive today (**.**.**)but it did not. I called Customer Service to complain about not receiving the item and to request a full refund of shipping cost ($**.**). I talked to * people and still did not get my full refund. This was the first time we have shopped with Delia's and it will be the last time! I would not recommend anyone to shop from this company. My daughter was extremely disappointed because she really wanted the item. Not a reliable or reputable company.
GetHuman: Let's quantify your experience contacting dELiAs. On a scale of 1 to 5, how easy is it go get help on a dELiAs problem?
~Deborahk: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Deborahk: I'd give them a five out of five on communication.
GetHuman: And what about dELiAs's ability to quickly and effectively address your problem?
~Deborahk: For that I would say two out of five.
GetHuman: And finally- any advice for other dELiAs customers?
~Deborahk: Call them early in the day or late. Don't forget any personal or account information you might need for dELiAs to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Deborahk taken from his dELiAs customer service problem that occurred on November 6th, 2017.