dELiAs: I was to have free shipping on the order. *Whe...
A dELiAs customer review by GetHuman user ~candbbrown from November 13th, 2017
Background on ~candbbrown's case
GetHuman: ~candbbrown - can you tell our other dELiAs customers when your case took place?
~candbbrown: Yeah. It was morning, on November 5th.
GetHuman: Did you reach out to dELiAs, and if so, how?
GetHuman: And which of these common dELiAs customer issues best describes the reason you wanted to talk to them?
(Shows ~candbbrown a list of common dELiAs problems)
~candbbrown: "Make a purchase" was why I was trying to call.
~candbbrown's review of dELiAs customer service
GetHuman: So how would you sum up your experience for GetHuman's dELiAs customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~candbbrown: I was to have free shipping on the order. *When I asked if I could pay the difference between th*e free shipping and an upgrade to get the order in *-* daysw, I was told no. I think I should have been allowed to pay the difference between the two shipping charges and not pay the entire upgrade price.
GetHuman: Let's quantify your experience contacting dELiAs. On a scale of 1 to 5, how easy is it go get help on a dELiAs problem?
~candbbrown: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~candbbrown: I'd give them a five out of five on communication.
GetHuman: And what about dELiAs's ability to quickly and effectively address your problem?
~candbbrown: For that I would say four out of five.
GetHuman: And finally- any advice for other dELiAs customers?
~candbbrown: Call them early in the day or late. Don't forget any personal or account information you might need for dELiAs to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~candbbrown taken from his dELiAs customer service problem that occurred on November 5th, 2017.