eBay: I am deaf so I used California Relay (as reques...

A eBay customer review by GetHuman user ~Deaf One from November 23rd, 2017

Background on ~Deaf One's case

GetHuman: ~Deaf One - can you tell our other eBay customers when your case took place?
~Deaf One: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to eBay, and if so, how?
~Deaf One: I used a help page I found on the GetHuman eBay customer service contact info page: Contact eBay Customer Service
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~Deaf One a list of common eBay problems)
~Deaf One: "Suspended Account" was why I was trying to contact.

~Deaf One's review of eBay customer service

GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Deaf One: I am deaf so I used California Relay (as requested on ebays "contact us" page. The line was busy for over three hours! then finally I got a customer representative who upon hearing I was deaf, said no relay calls were allowed and I personally must call them directly. Then he hung up. WTF? How am I supposed to do that?
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~Deaf One: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Deaf One: I'd give them a five out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~Deaf One: For that I would say five out of five.
GetHuman: And finally- any advice for other eBay customers?
~Deaf One: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Deaf One taken from his eBay customer service problem that occurred on November 21st, 2017.

eBay

3.30 of 5 stars | 877 reviews

~Deaf One's eBay Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like eBay, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with eBay in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!