eVitamins.com: Ordered believing it was a UK business. It is A...
A eVitamins.com customer review by GetHuman user ~decca11 from November 20th, 2017
Background on ~decca11's case
GetHuman: ~decca11 - can you tell our other eVitamins.com customers when your case took place?
~decca11: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to eVitamins.com, and if so, how?
GetHuman: And which of these common eVitamins.com customer issues best describes the reason you wanted to talk to them?
(Shows ~decca11 a list of common eVitamins.com problems)
~decca11: "Returns" was why I was trying to call.
~decca11's review of eVitamins.com customer service
GetHuman: So how would you sum up your experience for GetHuman's eVitamins.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~decca11: Ordered believing it was a UK business. It is American with all items coming from America. Two items costing ***£** have cost me an additional ***£**.**. ***£*.** in Customs charges and ***£* handling charges from Royal Mail.Be warned they pay no duties in small print. Avoid unless your happy to pay additional charges for importing from the US.
GetHuman: Let's quantify your experience contacting eVitamins.com. On a scale of 1 to 5, how easy is it go get help on a eVitamins.com problem?
~decca11: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~decca11: I'd give them a one out of five on communication.
GetHuman: And what about eVitamins.com's ability to quickly and effectively address your problem?
~decca11: For that I would say one out of five.
GetHuman: And finally- any advice for other eVitamins.com customers?
~decca11: Call them early in the day or late. Don't forget any personal or account information you might need for eVitamins.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~decca11 taken from his eVitamins.com customer service problem that occurred on November 14th, 2017.