buybuy Baby: Not only did they order the wrong color of car...
A buybuy Baby customer review by GetHuman user ~Upset Customer from November 28th, 2017
Background on ~Upset Customer's case
GetHuman: ~Upset Customer - can you tell our other buybuy Baby customers when your case took place?
~Upset Customer: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to buybuy Baby, and if so, how?
GetHuman: And which of these common buybuy Baby customer issues best describes the reason you wanted to talk to them?
(Shows ~Upset Customer a list of common buybuy Baby problems)
~Upset Customer: "Make a purchase" was why I was trying to contact.
~Upset Customer's review of buybuy Baby customer service
GetHuman: So how would you sum up your experience for GetHuman's buybuy Baby customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Upset Customer: Not only did they order the wrong color of car seats, they then overcharged my credit card $** from what my receipt states. They did not have the receipt in their system and I had to send it into them to PROVE I was not lying. After sending my email with receipt the supervisor then stated they have not received any of my emails and I should go into a store to show them my proof on email. The store is over an hour away!!! Worst customer service ever!
GetHuman: Let's quantify your experience contacting buybuy Baby. On a scale of 1 to 5, how easy is it go get help on a buybuy Baby problem?
~Upset Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Upset Customer: I'd give them a two out of five on communication.
GetHuman: And what about buybuy Baby's ability to quickly and effectively address your problem?
~Upset Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other buybuy Baby customers?
~Upset Customer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for buybuy Baby to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Upset Customer taken from his buybuy Baby customer service problem that occurred on November 20th, 2017.
buybuy Baby
1.00 of 5 stars | 7 reviews
~Upset Customer's buybuy Baby Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like buybuy Baby, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with buybuy Baby in any way.