Ebay system wouldn't let me file a claim for a...

A eBay customer review by GetHuman user GetHuman-74116 from November 25th, 2017

Background on GetHuman-74116's case

GetHuman: GetHuman-74116 - can you tell our other eBay customers when your case took place?
GetHuman-74116: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman-74116: I used the 866-540-3229 number I found for on the GetHuman eBay customer phone number page I was on: eBay Customer Service Phone Number
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-74116 a list of common eBay problems)
GetHuman-74116: "Cancel service" was why I was trying to call.

GetHuman-74116's review of eBay customer service

GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-74116: Ebay system wouldn't let me file a claim for a refund because seller issued a partial refund instead of a full. Interesting way to lock up the system. Ebay system wouldn't even give me a phone number due to this trick the seller pulled. But the phone number worked like a charm. On hold a while, but customer service recognized the problem, did some checking to make sure I was telling the truth, and open a refund request case for me.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
GetHuman-74116: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-74116: I'd give them a three out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
GetHuman-74116: For that I would say four out of five.
GetHuman: And finally- any advice for other eBay customers?
GetHuman-74116: Call them early in the day or late. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-74116 taken from his eBay customer service problem that occurred on November 23rd, 2017.


3.30 of 5 stars | 877 reviews

GetHuman-74116's eBay Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like eBay, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with eBay in any way.

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