I sold something on ebay. Buyer had it (and use...
A eBay customer review by GetHuman user GetHuman-438407 from November 24th, 2017
Background on GetHuman-438407's case
GetHuman: GetHuman-438407 - can you tell our other eBay customers when your case took place?
GetHuman-438407: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-438407 a list of common eBay problems)
GetHuman-438407: "Warranty claim" was why I was trying to contact.
GetHuman-438407's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-438407: I sold something on ebay. Buyer had it (and used it) for *.* weeks before putting in a refund stating my item was a fraud. It indeed was found not to be. Seller sent me back the item, which was damaged. Ebay did not care about what their policies state, and have no seller protection. Didn't even offer to help with the situation. I recommend not selling on eBay. Worst selling experience ever. Now I'm stuck with a damaged product and she got a full refund of her money. Their best advice was to contact fedex and put a claim through the insurance there. Poor poor poor customer service.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
GetHuman-438407: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-438407: I'd give them a two out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
GetHuman-438407: For that I would say five out of five.
GetHuman: And finally- any advice for other eBay customers?
GetHuman-438407: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-438407 taken from his eBay customer service problem that occurred on November 16th, 2017.