eBay: Person did not know what I was talking about. T...
A eBay customer review by GetHuman user ~gjmfokaowd from November 25th, 2017
Background on ~gjmfokaowd's case
GetHuman: ~gjmfokaowd - can you tell our other eBay customers when your case took place?
~gjmfokaowd: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~gjmfokaowd a list of common eBay problems)
~gjmfokaowd: "Warranty claim" was why I was trying to call.
~gjmfokaowd's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gjmfokaowd: Person did not know what I was talking about. They went on and on about how I should call back later when the invoice is ready to view because she could not figure out how to resolve the issue. Spend more than an hour on hold just for someone to pick up and then when they did, they didn't know anything.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~gjmfokaowd: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gjmfokaowd: I'd give them a four out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~gjmfokaowd: For that I would say five out of five.
GetHuman: And finally- any advice for other eBay customers?
~gjmfokaowd: Call them early in the day or late. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gjmfokaowd taken from his eBay customer service problem that occurred on November 21st, 2017.