To the General Manager of eBay Australia.***Ple...

A eBay customer review by GetHuman user GetHuman-361258 from November 19th, 2017

Background on GetHuman-361258's case

GetHuman: GetHuman-361258 - can you tell our other eBay customers when your case took place?
GetHuman-361258: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman-361258: I used a help page I found on the GetHuman eBay customer service contact info page: Contact eBay Customer Service
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-361258 a list of common eBay problems)
GetHuman-361258: "Technical support" was why I was trying to contact.

GetHuman-361258's review of eBay customer service

GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-361258: To the General Manager of eBay Australia.***Please take notice that as provided by the Trade Practices Amendment (Australian Consumer Law) Act (No. *) **** Act No. *** of **** as amended,**I intend to seek relief for***failure of the United States business entities, eBay and the entity Pitney Bowes, which together provide service as the Global Shipping Program, to provide any published reasonably convenient route of direct enquiry to enable a matter of delayed shipment to be resolved,**failure of the United States business entity eBay to respond within reasonable time to enquiries routed indirectly via the feedback message service. **This regrettable action may be deferred or discontinued if you or an assigned delegate enquire with me and receive details of the difficulty with a transaction which falls outside of the limited templates of action normally enabled by the automated service. **I undertake to not initiate any action until three weeks has elapsed from the time of submitting t
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
GetHuman-361258: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-361258: I'd give them a five out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
GetHuman-361258: For that I would say five out of five.
GetHuman: And finally- any advice for other eBay customers?
GetHuman-361258: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-361258 taken from his eBay customer service problem that occurred on November 15th, 2017.

eBay

3.30 of 5 stars | 877 reviews

GetHuman-361258's eBay Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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