eBay: Total call time: ** minutes. I tried first to u...
A eBay customer review by GetHuman user ~Austin Guy from November 26th, 2017
Background on ~Austin Guy's case
GetHuman: ~Austin Guy - can you tell our other eBay customers when your case took place?
~Austin Guy: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~Austin Guy a list of common eBay problems)
~Austin Guy: "Account access" was why I was trying to call.
~Austin Guy's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Austin Guy: Total call time: ** minutes. I tried first to use the feature wherein I am called back but it went to my voicemail. So I called in, after a short wait I got to a generic problem resolution person, after which I was transferred (another ** minute hold) to a shipping specialist. I was given good information. My problem is resolved.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~Austin Guy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Austin Guy: I'd give them a one out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~Austin Guy: For that I would say four out of five.
GetHuman: And finally- any advice for other eBay customers?
~Austin Guy: Call them early in the day or late. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Austin Guy taken from his eBay customer service problem that occurred on November 22nd, 2017.