eBay: Very good customer service in helping me with a...
A eBay customer review by GetHuman user ~bnolf from November 27th, 2017
Background on ~bnolf's case
GetHuman: ~bnolf - can you tell our other eBay customers when your case took place?
~bnolf: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~bnolf a list of common eBay problems)
~bnolf: "Suspended Account" was why I was trying to call.
~bnolf's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bnolf: Very good customer service in helping me with a bad seller. Very understanding, very polite, very clear about what steps they would take to resolve it.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~bnolf: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bnolf: I'd give them a three out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~bnolf: For that I would say two out of five.
GetHuman: And finally- any advice for other eBay customers?
~bnolf: Call them early in the day or late. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bnolf taken from his eBay customer service problem that occurred on November 19th, 2017.