eBay: Waited for customer service to complain about t...

A eBay customer review by GetHuman user ~IrritatedCustomer from November 27th, 2017

Background on ~IrritatedCustomer's case

GetHuman: ~IrritatedCustomer - can you tell our other eBay customers when your case took place?
~IrritatedCustomer: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to eBay, and if so, how?
~IrritatedCustomer: I used the 866-540-3229 number I found for on the GetHuman eBay customer phone number page I was on: eBay Customer Service Phone Number
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~IrritatedCustomer a list of common eBay problems)
~IrritatedCustomer: "Fraudulent Charge" was why I was trying to call.

~IrritatedCustomer's review of eBay customer service

GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~IrritatedCustomer: Waited for customer service to complain about the automated unpaid item assistant that was enabled without consent for me as a returning seller. The customer service representative kept interrupting me without protocol for the relay service I use as a DEAF eBay user and seller. eBay DISABLED direct communication through web form so I had to call using relay that is a nuisance. eBay gets worse with its awful anti-customer Q&A system with no direct contact information for communication to resolve the issue. I hate dealing with eBay bidder flakes who refuse to pay after winning and hate eBay company even more for its BS installing unpaid item assistant bot and not giving straight answers on direct contact with customer service. eBay *****
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~IrritatedCustomer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~IrritatedCustomer: I'd give them a five out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~IrritatedCustomer: For that I would say three out of five.
GetHuman: And finally- any advice for other eBay customers?
~IrritatedCustomer: Call them early in the day or late. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~IrritatedCustomer taken from his eBay customer service problem that occurred on November 19th, 2017.


3.30 of 5 stars | 877 reviews

~IrritatedCustomer's eBay Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like eBay, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with eBay in any way.

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