eBay: We're in "Southeast Asia" said the lady who I c...
A eBay customer review by GetHuman user ~myscreenname from November 24th, 2017
Background on ~myscreenname's case
GetHuman: ~myscreenname - can you tell our other eBay customers when your case took place?
~myscreenname: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~myscreenname a list of common eBay problems)
~myscreenname: "Returns" was why I was trying to contact.
~myscreenname's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~myscreenname: We're in "Southeast Asia" said the lady who I could barely understand. Horrible customer service...insane phone trees, then idiots who can only read you the rules on the ebay website itself. eBay screwed itself by not abandoning the stupid ** character feedback with the negative red mark chronologically stacked and by forcing sellers to only give positive feedback to buyers. Amazon has an excellent system, but ebay keeps digging itself into a deeper hole. After ** years as a seller I am disgusted.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~myscreenname: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~myscreenname: I'd give them a three out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~myscreenname: For that I would say five out of five.
GetHuman: And finally- any advice for other eBay customers?
~myscreenname: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~myscreenname taken from his eBay customer service problem that occurred on November 21st, 2017.