eBay: really? trying to report being hacked... can't...

A eBay customer review by GetHuman user ~really ebay? from November 23rd, 2017

Background on ~really ebay?'s case

GetHuman: ~really ebay? - can you tell our other eBay customers when your case took place?
~really ebay?: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to eBay, and if so, how?
~really ebay?: I used a help page I found on the GetHuman eBay customer service contact info page: Contact eBay Customer Service
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~really ebay? a list of common eBay problems)
~really ebay?: "Change order" was why I was trying to contact.

~really ebay?'s review of eBay customer service

GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~really ebay?: really? trying to report being hacked... can't get to ebay's site at all... keep getting redirected on all my devices. they don't answer the friggin phone
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~really ebay?: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~really ebay?: I'd give them a three out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~really ebay?: For that I would say two out of five.
GetHuman: And finally- any advice for other eBay customers?
~really ebay?: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~really ebay? taken from his eBay customer service problem that occurred on November 21st, 2017.

eBay

3.30 of 5 stars | 877 reviews

~really ebay?'s eBay Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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