eBay: the customer service representative did not und...

A eBay customer review by GetHuman user ~angry customer from November 26th, 2017

Background on ~angry customer's case

GetHuman: ~angry customer - can you tell our other eBay customers when your case took place?
~angry customer: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to eBay, and if so, how?
~angry customer: I used the 866-540-3229 number I found for on the GetHuman eBay customer phone number page I was on: eBay Customer Service Phone Number
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~angry customer a list of common eBay problems)
~angry customer: "Change order" was why I was trying to call.

~angry customer's review of eBay customer service

GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry customer: the customer service representative did not understand anything and kept repeating things i had already heard...disappointed
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~angry customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry customer: I'd give them a five out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~angry customer: For that I would say two out of five.
GetHuman: And finally- any advice for other eBay customers?
~angry customer: Call them early in the day or late. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry customer taken from his eBay customer service problem that occurred on November 17th, 2017.

eBay

3.30 of 5 stars | 877 reviews

~angry customer's eBay Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like eBay, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with eBay in any way.

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