eCampus.com: Literally on hold for ** min. Not exaggerating...
A eCampus.com customer review by GetHuman user ~PalPal15 from November 14th, 2017
Background on ~PalPal15's case
GetHuman: ~PalPal15 - can you tell our other eCampus.com customers when your case took place?
~PalPal15: Sure. It was afternoon, on November 7th.
GetHuman: Did you reach out to eCampus.com, and if so, how?
GetHuman: And which of these common eCampus.com customer issues best describes the reason you wanted to talk to them?
(Shows ~PalPal15 a list of common eCampus.com problems)
~PalPal15: "Track order" was why I was trying to call.
~PalPal15's review of eCampus.com customer service
GetHuman: So how would you sum up your experience for GetHuman's eCampus.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PalPal15: Literally on hold for ** min. Not exaggerating. I left to run an errand and came back expecting the line to be disconnected....I was still on hold. I could not sit around and wait for them to answer so I had no choice but to hang up. I will NEVER do business with them again.***
GetHuman: Let's quantify your experience contacting eCampus.com. On a scale of 1 to 5, how easy is it go get help on a eCampus.com problem?
~PalPal15: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PalPal15: I'd give them a one out of five on communication.
GetHuman: And what about eCampus.com's ability to quickly and effectively address your problem?
~PalPal15: For that I would say four out of five.
GetHuman: And finally- any advice for other eCampus.com customers?
~PalPal15: Call them early in the day or late. Don't forget any personal or account information you might need for eCampus.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PalPal15 taken from his eCampus.com customer service problem that occurred on November 7th, 2017.
eCampus.com
1.20 of 5 stars | 2 reviews
~PalPal15's eCampus.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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