eCampus.com: this is totally unacceptable, that you are unab...
A eCampus.com customer review by GetHuman user ~grandiva from November 14th, 2017
Background on ~grandiva's case
GetHuman: ~grandiva - can you tell our other eCampus.com customers when your case took place?
~grandiva: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to eCampus.com, and if so, how?
GetHuman: And which of these common eCampus.com customer issues best describes the reason you wanted to talk to them?
(Shows ~grandiva a list of common eCampus.com problems)
~grandiva: "Track order" was why I was trying to call.
~grandiva's review of eCampus.com customer service
GetHuman: So how would you sum up your experience for GetHuman's eCampus.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grandiva: this is totally unacceptable, that you are unable to speak with someone to resolve your problem, and I have tried for two days to reach someone, and waited on hold over ** minutes each time. There is no wait to take your money, and they should be more customer friendly. I think they should be reported to BBB and consumer affairs.
GetHuman: Let's quantify your experience contacting eCampus.com. On a scale of 1 to 5, how easy is it go get help on a eCampus.com problem?
~grandiva: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grandiva: I'd give them a three out of five on communication.
GetHuman: And what about eCampus.com's ability to quickly and effectively address your problem?
~grandiva: For that I would say two out of five.
GetHuman: And finally- any advice for other eCampus.com customers?
~grandiva: Call them early in the day or late. Don't forget any personal or account information you might need for eCampus.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grandiva taken from his eCampus.com customer service problem that occurred on November 13th, 2017.
eCampus.com
1.20 of 5 stars | 2 reviews
~grandiva's eCampus.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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